Customer Service Communication
Customer Service Communication
No. Of Participants:
- Min. 20 __ Max. 25
Suitable For:
- Customer service representative, sales and collection professionals and any one interfacing with customer
Content of the workshop:
- Developing customer attitude
- Verbal & Vocal skills for customer service Success
- Telephone Etiquettes
- Excellence in face to face Service environment
- Importance of posture appearance and facial expressions
- Rapport building with customers
- Focusing on customer’s need and customizing your service
- Dealing with difficult customers
- Working towards customer satisfaction and improving service
Methodology used:
- Interactive Workshop
- Use of multimedia projector and flip charts
- Group exercises, role plays and interactive games
Email your requirements to drchoosehappiness@gmail.com
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