Customer Service Communication

Customer Service Communication

No. Of Participants:

  • Min. 20 __ Max. 25

Suitable For: 

  • Customer service representative, sales and collection professionals and any one interfacing with customer

Content of the workshop:

  • Developing customer attitude
  • Verbal & Vocal skills for customer service Success
  • Telephone Etiquettes
  • Excellence in face to face Service environment
  • Importance of posture appearance and facial expressions
  • Rapport building with customers
  • Focusing on customer’s need and customizing your service
  • Dealing with difficult customers
  • Working towards customer satisfaction and improving service

Methodology used:

  • Interactive Workshop
  • Use of multimedia projector and flip charts
  • Group exercises, role plays and interactive games


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